Contract aims to ensure equipment up-time

At King Edward VII’s Hospital, from left, are cross sectional superintendent radiographer Helen Burnip, imaging manager Iain Luscombe and Asteral radiology service development manager Adrian Waller.

King Edward VII’s Hospital in London has signed a contract with Asteral for its new Managed Maintenance Service (MMS), covering the private hospital’s radiology imaging equipment maintenance needs for at least three years.

The agreement is intended to enable the hospital to deliver high levels of uptime for all 14 items of its imaging and related radiology equipment, including MR, CT, x-ray, fluoroscopy, ultrasound and mobiles.

As part of the MMS, Asteral provides one point of contact for all maintenance issues via the response desk.  Each call made by the hospital is logged, which then progresses and resolves maintenance requests directly with the relevant manufacturer as swiftly as possible.

See the full report on page 33 of the August 2011 issue of RAD Magazine.