New study explores oncology patient expectations during scan visits

Paul Strickland Scanner Centre at Mount Vernon Hospital, Northwood, has launched a study aimed at enhancing the patient experience across the UK’s imaging sector. It explores what cancer patients expect during CT, MRI or combined scan appointments – and how well expectations are being met.

The study, which is supported by the National Institute for Health and Care Research, involves in-depth interviews with 30 oncology patients, 10 for each scan type. The 60-minute conversations, conducted either in person or online, cover every stage of the patient journey, from booking to post-scan care. The focus is on communication and quality of care, with the goal of identifying what makes a scan visit smooth and reassuring.

Early findings suggest clear pre-scan information and opportunities to ask questions can significantly reduce patient anxiety. This is particularly important for cancer patients, who often undergo scans every few months, or every six weeks when participating in clinical trials.

Radiographer and chief investigator Kirti Thakor said: “By ensuring patients have a great pre-scan experience, we are not just easing their nerves, we are helping appointments run on time. This means we can see more patients each day, delivering high quality care to everyone who walks through our doors.”

For MRI patients who may be concerned about noise or confined spaces, a short video or phone call ahead of the appointment can help alleviate fears. CT patients, while undergoing quicker scans, still value clear explanations about procedures and results.

The study is funded by a grant from The College of Radiographers. Findings will be disseminated through academic journals, conferences and a patient-friendly summary.

Picture: the patient experience study from Paul Strickland Scanner Centre is headed by radiographer Kirti Thakor (right).

Read this report on page 8 of the September 2025 issue of RAD Magazine.