Healthcare customers give thumbs up to responsive service team

Canon Medical Systems UK has reported positive customer feedback for its performance in meeting the imaging equipment service demands of NHS and independent healthcare institutions and being prepared for the Brexit transition period. The first part of 2021 has delivered more 10/10 Net Promoter scores than usual for Canon Medical (a market research metric asking respondents to rate the likelihood that they would recommend a company).

“Installing new systems is one part of the process to overhaul health ecosystems to be fit for the future in a climate of COVID-19 backlogs and growing patient capacity demands,” said director of service and customer support Paul Parsons. “But ensuring staff are well trained, supporting breakdowns and resolving technical issues swiftly are also imperative to ensure healthcare providers are on point to serve their patients well. We’ve been through the whirlwinds of COVID-19 and Brexit but feel in great shape to continue meeting the needs of our customers.”

Canon Medical says it has delivered all new customer orders on time since the end of the transition period. There has been no disruption to the supply chain supporting NHS and independent healthcare providers. UK spare parts deployment and stock planning have also been unaffected.

Ramsay Health Care UK operations manager, mobile diagnostics, Emma Liddle commented: “Recent customer aftercare from Canon Medical has been hugely responsive and delivered a positive impact to ensuring continued service provision on our mobile scanning units. The service team and engineers go above and beyond the call of duty providing in-depth technical experience and support for our CT scanners.”

A CT/MRI superintendent radiographer who needed support in early 2021 stated: “We are very happy with the technical support Canon Medical provides; it resolves problems in a timely manner and always identifies the correct replacement part swiftly.”

Picture: Canon Medical Systems UK’s service team aims to resolve issues quickly.

Published on page 10 of the July 2021 issue of RAD Magazine.

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