Remote assistance provides system support
At Nuffield Health Leeds Hospital, lead interventional radiographer Kerry Kirby uses syngo Remote Assist.
Siemens Healthcare customer services is providing remote real-time support and troubleshooting at Nuffield Health Leeds Hospital through its syngo Remote Assist customer support platform.
“Uptime is an important issue not only for the hospital, but for patients who depend on a fast, accurate diagnosis,” said lead interventional radiographer Kerry Kirby. “With syngo Remote Assist, we have the added reassurance and confidence that a knowledgeable partner is at hand to assist us it feels just like they are stood next to us in the department. Beyond the obvious time and cost savings of a remote solution compared to on-site support, we have the confidence that our equipment will be operating as efficiently as possible, and for as long as possible.”
See the full report on page 4 of the June 2013 issue of RAD Magazine.
